KONTXT VOICE PRIVACY POLICY

Last modified: February 1, 2022

Welcome to the KONTXT Voice Privacy Policy (“Policy”). This Policy describes the ways in which RealNetworks, Inc. (“Real”, “we”, “us”or “our”) collects and uses personal information from customers (“you” or “your”) of the KONTXT Voice software solution (“Voice”) and the KONTXT Voice website (collectively “Services”).

If you have any questions about our policies and practices, we encourage you to contact us via the contact information provided at the end of this Policy.

Information We Collect About You.

We collect information that is necessary to provide and improve our Services, to communicate with you, to conduct our operations effectively, and to support customer relations. Information collected may include:

· Your contact information. This will include information you provide to us when you register for Services, such as: your telephone number, your use-name, name and email.

· Information relating to your use of Services. This information will include call recordings and call transcripts and phone numbers associated with the calls you screen through our Service.

· Information about your hardware. This information will include your unique device ID (persistent/ non-persistent, MAC or IMEI), hardware, software, platform, and Internet Protocol (IP) address.

How We Use Your Personal Information.

We use information to provide you with our Services, as well as to enable our operations. Such uses might include:

· We use the phone number you provide to identify you and your carrier to provide the correct set up steps in implementing the Voice Services.

· We use recordings and transcripts of calls to provide the call blocking services.

· We may also use recordings, transcripts, and call numbers identified as spam to help us improve the call blocking Services. We will make reasonable efforts to remove all personal identifiable information, such as names, phone numbers (except those numbers that are identified as spam), from the recordings and transcripts prior to use for this purpose.

· Enabling compatibility and interoperability.

· Initiating automatic updates to downloaded Services.

· Developing aggregated statistics that help us better understand how our Services are used and how to market them.

· Communicating with you, such as sending you messages concerning your account and customer service issues; asking you to participate in surveys; and delivering news, updates, promotions, and special offers. You can opt-out of the marketing communications by contacting us via the contact information provided at the end of this Policy.

When and How We Share Personal Information with Third Parties.

We will not share your personal information with third parties without your consent, except as necessary for the purposes set forth in this Policy. In order to effectively operate our services and also provide optimal customer experience we share personal information with the following partners.

Service providers:

We may disclose personal information about our customers to our service providers in order for them to provide specific services to us. For example, we share personal information with third-party data center service providers such as AWS for secure storage. Our service providers are bound to keep all personal information they process confidential.

Analytics Providers:

We use third-party analytics providers such as Google Analytics to help us compile aggregated statistics about the operation and effectiveness of our Services. Analytics providers set or read their own cookies or other identifiers on your device, through which they can collect information about your use of our websites and those of other companies. You can learn more about Google Analytics, including how to opt-out, by visiting Google’s Privacy & Terms for Partners.

Third-Party Partners:

Voice websites may link to third-party websites or services. Certain products also allow the addition of third-party plugins.

In some cases, access to certain products and services may require the provision of personal information to a third party. In such cases, this will be stated during the registration process, in the terms of use, through the distribution process, or in a similar manner. The third party 's use of such information is governed by that party's privacy policy. Please visit the privacy policy of the third party to make sure you understand how they use the personal information you provide to them. If you do not wish for such transfer to take place, you should not register for the applicable product or service.

We may transfer personal information in connection with a sale, merger, transfer, exchange or other disposition (whether of assets, stock or otherwise) of all or a portion of a business of Real and/or its subsidiaries.

We may also disclose your personal information, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law; (b) comply with the order of a competent judicial authority in any jurisdiction; or (c) comply with legal process served on Real.

How to Access, Update and Delete Your Personal Information.

We strive to give you autonomy over your personal information. To access, update or delete your personal information please contact us via e-mail at kontxtvoice-help@realnetworks.com or using the contact information provided at the end of this Policy.

How Long We Keep Your Personal Information.

We will delete your personal information when you delete your account or three years from your last interaction with our Services. In addition, when you unsubscribe from Voice you can re-activate the Service within 30 days. After 30 days you will not be able to re-activate the Service, and we will delete your personal information from our Services.

CALIFORNIA DATA PROTECTION RIGHTS

California Consumer Protection Act (CCPA) provides certain specific rights to California residents relating to their data. Those rights include the right to know the categories of personal information collected by us, sources of such information, how we use the information, the third parties with whom we share such information, and the right to delete such information. The following table provides you a summary of our data collection, use and sharing practices by data category in the preceding 12 months. Please note that this information supplements the information provided in the sections above.

California residents also have the right to not be discriminated against if they choose to exercise any of the above rights.

Please refer to "how to access, update and delete your personal information section" to access your data.

Category & Source of personal information	How we use it	When and why we share it with third parties.
Identifiers. We collect this category mostly from you when you register for the services or interact with our service. We may also get certain identifies from third parties such as social networking sites. Information in this category includes name, phone number, unique device identifiers such as IDFA or UUID or IP Address.	To contact you, enable the use of our services, and to understand how you interact with our products and services.	Service Providers - obtain support services such as data Processing and secure data storage services.
Personal information under California Civil Code section 1798.80. Information which fall under this category includes any information that is linked or linkable to an individual and examples include name, phone number, and email address. We collect this category from our users and third-party partners.	To enable the use of our services, and enhance the user experience.	Service Providers - obtain support services. Analytics Providers - to better understand your use of the services. Third Party Partners - to provide additional products and services that can be added onto our products.
Biometric Information	We do not collect this information.	NA
Commercial information.	We do not collect this information.	NA
Internet or other electronic network activity information. We automatically collect this category when you interact with our Services. Example of information which fall under this category includes browser type, time and date of visit to our website or other information relating to your interaction with our website or application.	To enable the use of our products and services, to understand how our users interact with products and services.	Service Providers - to obtain support service. Analytics Providers - to better understand your use of the services.
Geolocation Data. We collect this category from our users when you interact with our products and services. We may also obtain this information from our service providers when we validate your location. Example of information which fall under this category include physical location.	To offer localized products and services. To comply with local privacy laws.	Service Providers and Analytics Partners.
Inferences. We create these internally from our user interactions. Example of information which fall under this category include inferences drawn from collected personal information or interaction with our Services.	To provide you services, enhance your user experience and improve the call blocking services.	Service Providers - only to obtain secure data processing and data storage services. We currently do not offer personalized advertisements in California and therefore do not "sell" personal information of California residents to third parties, as defined by CCPA.

Changes to Our Privacy Policy.

We revise this Policy as needed to keep it up to date with Services. When we do, we will update the date at the top of this Policy. If we make any material changes, we will notify you by sending you an in app message or by means of a notice on this page. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Information.

To exercise any of your rights, ask questions or comment about this Policy and our privacy practices, contact us at:

RealNetworks, Inc.

1501 First Avenue South, Suite 600

Seattle, WA 98134

You can also contact us via email at kontxtvoice-help@realnetworks.com